Hotbet Privacy Policy —
Your Data Our Responsibility

Hotbet collects only the data that is strictly necessary to provide you with a quality service. The foundation of our privacy policy is minimal data collection and maximum protection.

When you register, we collect your name, email address, date of birth, phone number, and address. As part of the KYC verification process, we may also collect copies of your ID document and proof of address.

Transaction data is collected for payment processing. However, your full payment card number or bank account details are never stored on our servers — this information is handled directly by the payment gateway.

We also automatically collect certain technical data — such as your IP address, browser type, device information, and site usage patterns. This data is used primarily to ensure security and improve our services.

Hotbet uses your data for specific purposes only. Each purpose is clearly outlined below so you can see exactly how your privacy is protected.

• Account creation and management — for registration, login, and managing your account settings.
• Identity Verification — to complete the KYC process in compliance with legal requirements and to prevent fraud.
• Payment Processing — to securely handle deposits and withdrawals.
• Customer support — to respond accurately to your complaints and enquiries.
• Promotional communications — to send you offers and updates if you have given your consent.
• Responsible Gaming — analyzing play patterns to identify potential issues early.
• Legal compliance — to meet regulatory requirements and fulfill legal obligations.
• Security — to detect and prevent fraud, money laundering, and other illegal activities.

Hotbet never uses your data beyond the purposes stated above. If we need to use your data for a new purpose, we will seek your separate consent first.

Hotbet never sells your personal data to third parties or shares it for advertising purposes. In limited cases, necessary information may be shared with trusted partners.

• Payment providers: Necessary financial information is shared with payment gateway providers to complete transactions.
• KYC Partner: Documents are verified with a licensed KYC service provider for identity verification.
• Technology service providers: Trusted technology partners providing hosting, security, and analytics services may access limited data.
• Legal Authorities: Data may be disclosed to fulfill legal obligations when required by a court order or regulatory authority.

The hotbet website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the site's functionality.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some core site features to stop working properly.

Hotbet uses industry-leading security technology to keep your data safe. Our security systems are continuously updated to address emerging threats.

• 256-bit SSL/TLS encryption — all data transfers are fully encrypted.
• Round-the-clock security monitoring — automated systems running 24/7 to detect suspicious activity.
• Two-Factor Authentication (2FA) — add an extra layer of security to your account.
• Regular security audits — periodic assessments conducted by independent cybersecurity experts.
• Data segregation — different categories of data are stored in separate, secured environments.
• Staff training — only authorized personnel are permitted to access specific data.

In the event of a security breach, we will notify affected users as quickly as possible in accordance with legal guidelines and take all necessary steps.

As a hotbet user, you have several important rights over your personal data. We respect these rights and make them easy to exercise.

To exercise any of these rights, contact our support team. We typically respond to requests within 30 days. In some cases, certain data may not be deletable due to legal obligations.

Hotbet retains your data only for as long as necessary. Retention periods are determined by legal obligations, regulatory requirements, and the nature of the service.

• Active account data — retained for as long as the account remains active.
• Financial and transaction records — retained for up to 5 years after account closure, as required by law.
• KYC documents — retained for up to 5 years after account closure, as required by regulatory obligations.
• Customer service communications — retained for up to 2 years after the issue is resolved.
• Marketing data — deleted promptly upon withdrawal of consent.
• Technical logs — automatically deleted after 90 days as a rule.

After the applicable retention period, data is securely deleted or anonymized so that you can no longer be identified.

Hotbet is strictly prohibited for anyone under 18. In line with our privacy policy, we do not knowingly collect or process data from minors.

Age verification is mandatory at registration. If a minor's information enters our system for any reason, the associated account will be closed and all data deleted as soon as it is identified.

Hotbet may update this privacy policy when necessary. Changes may occur due to legal updates, new service launches, or security improvements.

For significant changes, we will send advance notice to your registered email and display a clear announcement on the platform. The date of the change will be noted at the top of the page.

Continuing to use hotbet after any changes indicates your acceptance of the updated policy. If you do not agree, you may close your account and withdraw any remaining balance.

For any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact our dedicated privacy team.